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All Inclusive Servicing and Maintenance at the Guinness Partnership

Since 2018, Low Carbon Exchange Ltd. repair and maintain approximately 2,000 renewable assets for The Guinness Partnership, including Heat Pumps, Solar Thermal, Solar PV & MVHR systems. Guinness are a large organisation with around 65,000 homes Nationwide. The contract also involved a programme of asset reconciliation and data gathering on both sides to include assets that were incorporated in their new developments.

Location: Nationwide
Duration: 10 Years (2018 – ongoing)
Value: £400,000 p.a.
Expertise: Multi-Measure
Sector: Social Housing

This call-off contract is via a framework, the basis of which has an option of an all-inclusive cost cover. It incorporates the cost of annual service, repairs and maintenance.

What the Client Wanted

Guinness sought out a contractor capable of servicing and repairing all their renewable assets as required. On Solar PV maintenance Low Carbon Exchange manage the remote meters and carry out repairs as and when required. All other non Feed in Tariff PV systems are to be serviced and checked annually.

TGP appointed a single point of contact to manage the contract, providing vital support for getting into hard to access properties. This effort to bring all renewable assets into line with annual servicing dates and making them compliant, similar to that of gas contracts, This was an essential shared goal to have with the chosen contractor.

How we Helped

As an expert on all renewable measures, LCX complete regular servicing and repairs across Guinness’ stock as requested. In addition to these services, LCX carried out a heat pump installation programme of approximately 120 systems across 2021 and 2022. Both programmes were grant funded and LCX supported the applications.

The initial programme was under the LAD 1(a) scheme, followed by 1(b). The newer programme was undertaken via the SHDF wave 1 and Warmer Home Funds. Most of the installations included the removal of either an existing LPG, or oil fired boiler systems.

Key Achievements

  • Our highly trained team of engineers continue to provide a high level of service to Guinness and its residents.

  • We utilise our robust supply chain to ensure continuity of delivery for Guinness. Even when there are long lead times for products.


Enquire now

If you have a project that you would like to discuss or want more information about our range of renewable technology services, complete the contact form or give us a call.

Low Carbon Exchange Ltd
61 Gazelle Road
North Somerset
BS24 9ES

0117 359 1410

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